SHIPPING & INSTALLATION

Due to the impact of COVID-19, some product orders will experience a fulfillment / shipping delay. We are experiencing overwhelming call volume so please email any shipping status inquires to [email protected] We sincerely appreciate your patience as we work diligently to ship your order in as timely and safe manner as possible.

We use a large network of logistical solutions that leave our facility daily. Please see the list of options below.

  1. The average shipment time frame for used fitness equipment is 2 to 3 weeks from the date of purchase.
  2. Fettle Fitness (new products)
    • First check your new products' availability with our sales team - [email protected]
    • If products are in stock, they can ship within 2-3 weeks; however, some products may take longer due to production and inventory levels.
  3. Troy/VTX/USA new products usually ship within 6 to 8 weeks. Some exclusions apply based on availability. Feel free to speak to our sales team or email [email protected].

If none of these items fit your particular situation, please email [email protected] with a product name (or SKU number), your city, state, and zip code. The shipping department will email you the driver’s name and phone number as soon as your product is loaded and leaves our warehouse, so that you can begin coordinating your delivery day and time. For more information about our shipping policies and procedures, please see Shipping FAQ 101

We also offer free shipping on orders over $1,000 in the states highlighted in blue below. Please note that certain products do not qualify for free shipping, including Troy, VTX, USA and all flooring.

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International Shipping

We ship worldwide. While we can offer excellent international shipping rates, it is the customer’s responsibility to pay the appropriate duties, taxes, customs and other fees for their country. Import duties, taxes and fees are never included in the item price. Please email [email protected] for a quote.

Small Package

  • UPS/Fedex – typically used for orders less than 100 lbs.
  • US Postal Service – used when shipping to a PO Box.

LTL Freight
(less than truckload)

Typically used for orders weighing more than 100 lbs. outside our free shipping zone.

Truckload or Multi-Piece

Available for multi-piece or full truckload orders. Please email [email protected] for a quote.

We offer commercial installation upon delivery, but instructions should be provided upon purchase/invoice with your customer service representative.

A commercial location's delivery will include:

  • A liftgate truck arrives.
  • Driver unloads the truck with appropriate equipment.
  • Driver carries equipment inside.
  • Driver will install the equipment.

We do not install equipment in residential locations. However, special requests will be considered.

A typical residential delivery will include:

  • A liftgate truck arrives.
  • Driver unloads the truck with appropriate equipment.
  • Driver carries equipment to the location’s first threshold. He is able to do this by himself.

Please be aware all deliveries are made with ONE (1) driver. By purchasing, you agree to the following terms and conditions:

  • You are over the age of 18.
  • Credit card authorization via debit/credit card /or other payment method.
  • You will receive a unit in good working order.
  • No one implied unit(s) are refurbished. Revalue carries pre-owned and new equipment.
  • For all used and pre-owned items, all sales are final.
  • Products are delivered fully assembled and your doorways meet clearance of unit(s).
  • Exact machine as pictured on site may not be received but exact model will match.
  • You understand your electrical needs and space need when you placed your order.
  • Delivery is curbside unless confirmed otherwise. Ex. No stairs or narrow doors.

We know you are excited to begin using your fitness equipment. Please feel free to respond to this email or send an email to [email protected] with any questions you may have about your order. Please allow up to 24 hours for a response. Our shipping department is open Monday thru Friday from 9am until 6pm EST.

EMAIL TODAY FOR A QUOTE

[email protected]